Important Customer Advisory

One-Day Card

Sales of the prepaid one-day cards will continue until Saturday, December 15, 2018. After this date, we will start the process of retrieving any unsold cards from you. Cards sold prior to December 15 will be valid until Monday, December 31, 2018. Customers who purchased cards, but did not use them before the cut off date, may redeem them at any Flow store for mobile phone cards of the same value until Thursday, February 28, 2019.

30-Days Card and 30-days Online Purchase

Sales of the prepaid 30-days cards and 30-days Online Purchase will continue until Saturday, December 1, 2018. After this date, we will start the process of retrieving any unsold cards from you. Cards sold prior to December 1 will be valid until Monday, December 31, 2018. Customers who purchased cards, but did not use them before the cut-off date, may redeem them at any Flow store for mobile phone cards of the same value until Thursday, February 28, 2019.

We are very mindful of the importance of the service we provide and apologize for any inconvenience this will cause. We will be communicating on the options available to you shortly, including accessing Flow’s superior LTE service or getting connected via our expanded network, which delivers faster and more reliable internet speeds as well as facilitates sophisticated cable TV service.

For information on Dekal: Please call our Contact Centre at 1-876-633-3525.

To learn more about the Flow options available to you, please call 100 from a Flow mobile or landline or 1 800 - 804-2994.